Shipping + Returns
Deliveries are made by DPD, DHL, and Deutsche Post or their logistics partners in the destination country. All parcels delivered with DPD are insured against loss or damage in transit up to €520. Orders are sent twice a week.
All domestic orders within Germany of €75 and over have free shipping. For orders less than €75, we charge a flat rate delivery fee of €4.90.
If the order amount becomes less than € 75.00 due to an item being returned, we reserve the right to subsequently charge a fee of € 4.90 for the initial delivery.
The average delivery time within Germany is 2-3 days.
For deliveries to countries within the European Union, 19% VAT is included in the invoice amount.
For deliveries to countries outside the EU, the invoice amount does not include VAT. The correct net amount is specified during the order process and in the order confirmation. Specific taxes and import duties for delivery to a non-EU country must be declared and paid to the relevant authorities of the importing country by the purchaser of the goods. For deliveries to other EU countries, please expect your order to arrive within 3-5 business days. For deliveries to non-EU countries your order will take approximately 7 business days.
If you cannot find your country as an option during checkout, please contact us:
Eskay Essentials is a small operation, and due to the natural qualities and hygienic nature of the products, returns or exchanges are not accepted. Small sizes are available for purchase to sample before placing a larger order. If there are defects of any sort, please contact us at email@example.com. We are confident that we can arrive at a solution.